Remove any previous versions of Gemalto/eSigner that have been installed manually. Restart your PC after uninstallation. Ready for the cloud the Gemalto CR5400i uses web-style secure messaging to simplify app development, deployment, and maintenance. For the customer it means: There are issues reading the smartcard if the drivers for the card reader are not the correct ones. Later versions of Windows 10 are especially susceptible to this issue and can install the OmniKey 3121 as a CCID reader OmniKey 3021. Resolution Any version below NHS Credential Management v1.1.0.0 having issue with self renew operations where self-renew gets failed and card become unusable. Resolution

In addition to that, updating the software's version might also improve the device's transfer rate, add support for newly developed features, and fix various problems.

When a user’s smartcard is about to expire and they try do the 'self-renew' operation on a Gemalto or Oberthur smartcard they can also get different errors. Barclays Bank PLC adheres to The Standards of Lending Practice for Business Customers which are monitored and enforced by The Lending Standards Board. Find out more on The Lending Standards Board’s commitments to business customers. Barclays Bank PLC is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority (Financial Services Register number: 122702). Registered in England No. 1026167. Registered Office: 1 Churchill Place, London E14 5HP. Jump to What happens if I don’t have my card reader or it’s not working, and I need to access Online for Business? Get Registry value corrected if it has been changed due to EMIS issue with the help of your local ICT department. More details can be found on Identity Agent Administrator guide.

Look at the broken spring registry details in the report. If the value is set to True in either HKLM or Group Policy, this could be the issue. Resolution Gemalto Intelligent Double-Sided ID Card Reader CR5400i provides accurate data capture and form filling for a wide range of environments such as: Installing this software will help your system recognize the card reader device, therefore allowing it to exchange data with various memory card formats such as MMC, SD, SDHC, micro SD, and many others (used by smartphones, cameras, tablets, and similar products).The error 'Failed to create keys. Please start again' can occur when attempting CMS operations on Oberthur (Series 8) smartcards if the registry has not been modified to correctly read Oberthur smartcards. Step 3. Once read is complete, LED lights go from blue to green, and ID is ejected and returned to its owner providing a better customer experience while capturing and authenticating scanned data. This works in exactly the same way as a standard card reader but has additional audio functionality. It holds no personal information about you and does not need to be connected to your computer at any time.

They are designed explicitly for simultaneously reading both sides of an ID card or driver's license.

If you have a disability that prevents you from using your card reader, we can supply you with an audio card reader – just call us on 0345 300 0116.

If you choose to use your card reader to log on to Online for Business, you’ll need to use the ‘Identify' function to confirm your identity. We’ll ask you to use the ‘Identify' function to ensure the requests are really coming from you and not a fraudster who has obtained your details. If you have a question about the Gemalto Double-sided ID Card Reader CR5400 ID scanner to ask, please leave a comment in the box below. Incorrect changes to the registry could stop your machine working. Only make changes if you know what you are doing. Your local ICT department will be able to assist otherwise. Old version of NHS Credential ManagementThe Thales Gemalto Intelligent Double-sided ID Card Reader CR5400i document reader provides users with flexible deployment options including connections to software as a service (SaaS). Your audio card reader will time out and turn off after 90 seconds of inactivity. To reactivate it, simply remove and reinsert your card into the reader. With an embedded Arm® processor running Linux® means all document process is carried out on the reader. Incorrect changes to the registry could stop your machine working. Only make changes if you know what you are doing. Your local ICT department will be able to assist otherwise. Very old version of identity agent Issues with performing CMS operations on Oberthur (Series 8) smartcards, including issuance, repair, and renewal. Typical errors include: